Onboarding Associate

Quality Rx · Accra, Accra
Department Quality Rx
Employment Type Full-Time - permanent contract
Minimum Experience Mid-level

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 300+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and, healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across six African countries (Ghana, Nigeria, Zambia, Kenya, Malawi, Rwanda).


Position Description 

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as an On-Boarding Associate for QualityRx. This position supports the team in the on-boarding of new QualityRx facilities by working with other internal stakeholders of the business.



Key Responsibilities

  • Manage the onboarding process of the pharmacy after signing (hands over to the post-onboarding team after launch/opening).
  • Work with the refurbishment team on the renovation project:
    • Budget and design
    • Coordinate with the refurbishment and provide updates to Lead
    • Liaise between pharmacy owners and refurbishment team
  • Stock:
    • Provide existing drug list of the pharmacy to SCM for stock count exercise
    • Coordinate with SCM and pharmacy team on stock count exercise
    • Coordinate with data & ops and SCM on starter pack list using the consumption profile to inform 1st PO
    • Work with the facility in placing their 1st PO and coordinate delivery of the order. 
  • Provide pharmacy staff with the requisite training on customer service, Bloom/Mutti app training, pharmacy services training.
  • Coordinate with the Mutti team on Launch (health) screening including marketing of the health screening.
  • Supervise the setup of the Pharmacy with mPharma-branded materials and Mutti marketing materials (Mutti Basket) in preparation for opening and/or launch. 
  • Coordinate facility set up by Tech and Supply chain including drug list, unit of sale, and prices.



Our Ideal Candidate

  • Thorough understanding of Project management and influencing stakeholders 
  • Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa
  • Thrive on achieving success in a target driven environment
  • A strong work ethic and a “can-do” attitude that requires minimal supervision
  • Fluent English with excellent writing, verbal, analytical, and organizational skills
  • Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
  • The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Key Account, Technical, and Supply Chain teams)
  • Frequent travel within assigned territory




  • Bachelors’ degree 
  • Project Management is a plus
  • 2+ years experience in Administration, Project Management  in the healthcare sector



This position reports to Country Lead - QRx 

Thank You

Your application was submitted successfully.

  • Location
    Accra, Accra
  • Department
    Quality Rx
  • Employment Type
    Full-Time - permanent contract
  • Minimum Experience